It is our priority here at The Haunt to make sure you LOVE your hair. If you aren't completely obsessed please let us know! We would be happy to correct the issue at no additional cost within one week of your initial reservation. Please keep in mind, color services will not be guaranteed without the purchase of professional salon products from your stylist. Redo guarantees do not apply if you decide to change the original look given from their last reservation. Absolutely no refunds will be given.